Privacy policy

Order data: name, shipping and billing address, email, phone number and the contents of your order. Payment card details are entered directly with our payment processors and never stored on our systems.

Account and subscription data: your plan, renewal dates and order history.

Usage data: pages viewed, device and browser type, and approximate location derived from your IP address.

To take payment, ship orders, manage subscriptions and answer support requests. To detect fraud and keep the store secure. To measure which pages and campaigns work, and — where you have opted in — to send marketing email.

Service providers who work on our behalf: payment processors, our ecommerce platform, fulfillment and shipping carriers, email and analytics tools, and customer support software. Each is bound to use the data only to provide their service.

Advertising: we use Meta's advertising pixel on this site (covering Facebook and Instagram ads) to measure which ads lead to visits and orders and to improve our ads. It receives information such as the pages you view, page URLs, and device and browser information. It does not receive your payment details.

Site analytics: we use Microsoft Clarity to understand how visitors use our site through heatmaps and session recordings of clicks, scrolls, and page interactions. Text you type into forms is masked. Learn more at privacy.microsoft.com.

We also disclose data when required by law, and as part of any merger or sale of the business. We never sell your data to third-party advertisers.

Essential cookies keep your cart and session working. Our advertising pixel (Meta, for Facebook and Instagram) is used to measure ad performance and support ad optimization.

In regions where advertising tracking requires your consent first, such as the EU and UK, the pixel stays off until a consent option is offered. You can opt out of ad tracking at any time through your browser's Do Not Track or Global Privacy Control settings, the ad industry opt-outs (US: optout.aboutads.info; EU: youradchoices.com), or by emailing privacy@stillstrong.com.

Order and tax records are retained for seven years as required by US financial regulation. Marketing contact data is kept until you unsubscribe. Analytics data is retained in aggregated form for twenty-six months.

Depending on where you live, you can request a copy of your data, correct it, delete it, or opt out of marketing and targeted advertising. Email privacy@stillstrong.com and we will respond within thirty days.

California residents have rights under the CCPA/CPRA, and UK and EU residents under the UK GDPR and GDPR, including the right to complain to a supervisory authority.

Data is transmitted over TLS and access is limited to staff who need it. No system is perfectly secure, so please use a strong, unique password.

The store is not directed at anyone under eighteen and we do not knowingly collect data from children.